IT has fixed todays issue and continues to monitor the network.
Posted Aug 29, 2025 - 14:23 EDT
Update
We are continuing to monitor for any further issues.
Posted Aug 29, 2025 - 14:21 EDT
Update
No Network Connection on HUP 6 again today. Manually typing in patient info because the worklist won't connect with PennChart. IT ticket has been open for two weeks as this is an ongoing issue. Ticket Number IR9887454. Comment added this morning for IT.
Posted Aug 29, 2025 - 09:28 EDT
Update
We are continuing to monitor for any further issues.
Posted Aug 29, 2025 - 09:26 EDT
Monitoring
We have changed ports for the network cable which has changed the speed of the network from 100Mbs to 1Gb. This seems to have fixed the network speed for sending images to Sectra and Flywheel. As of right now, we have caught up on sending all images to flywheel and sectra. Please make sure all of your images are being seen in flywheel within the last two weeks. We will still be monitoring this situation for the next couple of days to make sure this new port is reliable.
Posted Aug 28, 2025 - 09:44 EDT
Update
The connectivity issues to Sectra and Flywheel are still on going. We are slowly sending back dated studies to flywheel. As of right now, everything up to 8/19 should have made it to flywheel. If you do not see your studies, please reach out.
Posted Aug 27, 2025 - 08:58 EDT
Update
Due to the ongoing connectivity issues on HUP6, we recommend that study teams collect image data directly onto a hard drive or flash drive at the scanner. Please utilize the ticket system: https://camris.atlassian.net/servicedesk/customer/portals to schedule technologist assistance or call HUP6 215-662-3057.
Please note, most scan acquired from Monday, 9/18 to present have not successfully transferred to Flywheel. UPHS IT and Siemens are actively working together to resolve the issue. CAMRIS will continue to provide updates as progress is made. Please check Statuspage and Slack to stay up to date!
Posted Aug 25, 2025 - 15:01 EDT
Investigating
Per IT recommendation, NIC replacement requested through Siemens. Ticket number 400113400035.