PAV10 will not boot

Incident Report for CAMRIS

Resolved

Siemens has replaced the scanner MARS hardware and the scanner is now operational.

Posted Mar 07, 2024 - 11:48 EST

Update

Siemens engineer is on-site and continuing repair.

Posted Mar 07, 2024 - 10:07 EST

Update

Siemens engineer has determined that a new MARS computer needs to be ordered for the scanner. It is expected to arrive tomorrow morning, and Siemens expects it will be able to install the new equipment shortly after it arrives. We will provide further updates in the morning when we can confirm whether the equipment has arrived.

Posted Mar 06, 2024 - 19:58 EST

Update

Siemens engineer expected onsite at 8:30pm this evening.

Posted Mar 06, 2024 - 17:34 EST

Update

System will not boot. Ref# 400112486583. Siemens to dispatch engineer.

Posted Mar 06, 2024 - 16:43 EST

Investigating

We have a report that PAV10 will not boot. We are currently investigating.

Posted Mar 06, 2024 - 15:37 EST

This incident affected: PAV10 (MRI Scanner).